Activities and day trips

Popular questions

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Booking process

  • Can I buy an activity for another person?

    Of course! Simply enter the person's information on the checkout page instead of your own.

    In the payment section, enter your own billing information so that the transaction is successful.

  • How can I pay?

    Our webpage offers an easy and intuitive reservation service. You can pay securely online using a credit/debit card (Visa, MasterCard) or PayPal.

    You must pay online, as it is impossible to pay your guide directly or once you get to your destination. 

  • Is my payment secure?

    Yes, our online payment system is 100% secure and encrypted to protect it against fraud and unauthorized transactions. We never have access to your credit card or bank details.

    We use Trustwave Trustkeeper, an internationally recognized and secure payment system to process your credit card transactions.

  • I think I have paid but I haven’t received a confirmation email

    The payment probably didn't go through and your activity wasn't booked. Please go back to your bookings and try again. If you've seen that the payment has gone through, maybe the email address was incorrect. In this case, please contact us and we'll solve it as soon as possible.

  • Can I book an activity and pay once I get to the destination?

    Some local organizers require their activities to be paid in advance and others just need a deposit, but it's impossible to book an activity and not pay at least a deposit.

  • After I make a booking, how long will I wait to receive my voucher?

    Most confirmation emails (vouchers) are sent as soon as the payment transaction is made. If you don't receive it, please check your spam or junk folder. If you can't find it, please check the following:

    • Check your bank account or PayPal to see if the payment has been made.
    • Maybe the email address was incorrect. Please contact us and we'll help you solve it as soon as possible.
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Reviews and feedback

  • The reviews are too positive. Are they genuine?

    All our reviews are written by our customers who have booked an activity on our Civitatis site. Once the activity comes to an end, you’ll receive an email in which you can send us your feedback, which we hope will have been fantastic!

  • Why don’t I see my review published?

    Once we receive your review, we’ll check it and publish it as soon as possible.

    If you need to contact us for another reason, please send us an email and we’ll be delighted to help you.

    Civitatis reserves the right to remove a review for the following motives exclusively:

    • If it contains obscene or discriminatory language.
    • If it includes ads or links to other websites.
    • If it doesn’t refer to the activity that the customer booked.
    • The customer has made a mistake or wishes to edit or remove their review.
  • How can I give feedback about my experience?

    Our raison d’être is your satisfaction. You’ll receive an email with a form you can fill out at the end of every activity. Help us improve!

Prices and special rates

Dates and times

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Private tours

Cancellations

  • Can I cancel my booking?

    Each local organizer has a different cancellation policy, which is shown on the tour or activity page of our website. If you cancel your activity after the deadline and it is due to a serious cause or beyond your control, please contact us and we’ll try and find a solution.

  • What is the cancellation policy?

    We always try and maximize the free cancellation period. Nevertheless, each activity and destination is different, so please check each activity’s cancellation policy, shown on the tour or activity page of our website.

    If you cancel an activity within the “free cancellation period”, you’ll be refunded in the same way you paid. Since it is an automatic operation, it cannot be modified for security reasons.

  • What happens if it rains or there is bad weather?

    All activities will take place throughout the year even if it rains. If the weather conditions are extreme (for example a snow storm) and the organizer cancels the tour, you’ll either be refunded immediately or be able to do the activity on another day.

  • Can I change the refund payment method if the activity is cancelled?

    If the activity is cancelled or if you cancel it, you’ll be refunded by crediting the same payment method used to book the activity. This operation is automatic and cannot be modified for security reasons.

Airport transfer service

Popular Questions

  • The reviews are too positive. Are they genuine?

    All our reviews are written by customers who have booked a transfer on the Civitatis site. After the transfer service, you’ll receive an email in which you can send us your feedback. 

  • Do you have baby car seats?

    In most countries, professional transfer vehicles are not required to carry a child car seat. However, if you need one, please indicate it when you book the transfer service and we will do the utmost to provide you with a car seat. Please indicate the child’s age in the comments field.

    In New York City, baby seats are not compulsory in professional transfer vehicles. Therefore, a baby seat will be charged apart. If you’re interested, please indicate so during the reservation process.

  • How long will the chauffeur wait for me?

    Chauffeurs will wait for up to an hour after your flight has landed. If for any reason you take longer to get to the Terminal, we suggest you call the phone number indicated on your confirmation email.

  • Do I need to warn the local supplier if my flight is delayed?

    It is not necessary. The local supplier monitors all the flights and will know when your plane lands.

  • How will I identify the chauffeur?

    The chauffeur will be waiting for you in the Arrival Terminal with a sign with your name on it.

  • Can I call the chauffeur?

    On the confirmation email you’ll receive, we provide you with the local supplier’s name, email and telephone number just in case you do not locate your chauffeur or if you have any problem.

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Booking process

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Prices of our transfer services

Other topics

Popular Questions

  • Thanks for contacting us. Check out our FAQs here.

    Thanks for contacting us. Please check out our frequently asked questions here.

  • What is Civitatis?

    Civitatis is a leading company for booking activities, tours and attractions around the world. We work in over 100 destinations and offer more than 1,000 different activities. In 2016, 500,000 customers traveled with us! Moreover, we also offer a transfer services to the main airports.

    Our strong suit is that we hand pick the best service suppliers around the world. Working with Civitiatis is not easy! As would be expected, we offer 24-hour customer service, and we help customers from the initial planning until the end of their trip.

    In addition to Civitatis.com, our flagship, we also have very popular world travel guides in English. Some examples are londoncitybreak.com, introducingparis.com and rome.net.

  • Can you help me plan a trip?

    Our company is specialized in providing independent activities and tours. We receive hundreds of emails a day and it is impossible for us to send you a fixed itinerary depending on your needs or give you specific advice.

  • Can you send me a brochure?

    Unfortunately, we don’t have a brochure or written information to send you. Our company isn’t a Tourism Organism nor does it represent any specific destination.    

  • Can I call to book a service?

    Civitatis counts with a booking online platform with an intuitive process for all reservations and modifications exclusively. Please send us an email at booking@civitatis.com if you have questions, our rapidity in answering you will surprise you.

  • Do you have a telephone number to contact you?

    Of course! Our customer service hours of operation are Monday to Friday from 8:00 to 22:00 (CET). The phone numbers are:
    Spain: +34 518 900 112
    Mexico: +52 55 4163 9191
    U.S.: +1 (844) 900-0503
    Peru: +51 1 7052 214

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Local suppliers and affiliates

  • Does Civitatis have an affiliation program? Can I join?

    Of course you can join! Currently there are over 100 blogs and travel websites that have joined our affiliation program with very good results. In this link you’ll find all the necessary information about our affiliation program. If you’re interested, fill out the form and in less than 24 hours we will analyze your petition and register you.

  • How can I access my supplier panel?

    You can access your supplier panel in the following link.

    If you don’t access to the panel, it might be for one of the following reasons:

    1. You’ve forgotten your password.
    2. You haven’t been registered as one of our suppliers yet.

    En both cases, please write us an email at partners@civitatis.com and we will answer you as soon as possible.

  • How can I show my products on Civitatis?

    If you’re a local supplier of activities, excursions, guided tours or transfers and wish Civitatis to include your products, please send us an email at partners@civitatis.com and we will evaluate your petition.

    At Civitatis, we select our local suppliers and partners based on strict criteria based on popularity, quality and best price, since this is what we promise our customers.

  • Can I offer Civitatis’ products in my travel agency?

    We currently don’t collaborate with travel agencies and we only work through our affiliation program with blogs and travel websites. In the future, we hope to create a specific website for travel agencies.

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