Popular Questions

  • Thanks for contacting us. Check out our FAQs here.

    Thanks for contacting us. Please check out our frequently asked questions here.

  • What is Civitatis?

    Civitatis is the leading distribution company of Spanish-speaking activities, excursions and guided tours in the world. With over 15.000 activities in 600 destinations, Civitatis was established by Alberto Gutiérrez, a young 34-year-old entrepreneur who combined his traveling experiences and his passion for internet into a model of success. Passionate, ambitious and extremely focused on providing the company’s customers with the best experiences, Civitatis has grown rapidly since it was founded in 2008. Last year, in 2018, it had over 1,850.000 satisfied customers.

    Our strong suit is that we hand pick the best service suppliers around the world. Working with Civitiatis is not easy! As would be expected, we offer 24-hour customer service, and we help customers from the initial planning until the end of their trip.

    In addition to Civitatis.com, our flagship, we also have very popular world travel guides in English. Some examples are londoncitybreak.com, introducingparis.com and rome.net.

  • Can you help me plan a trip?

    Our company is specialized in providing independent activities and tours. We receive hundreds of emails a day and it is impossible for us to send you a fixed itinerary depending on your needs or give you specific advice.

  • Can you send me a brochure?

    Unfortunately, we don’t have a brochure or written information to send you. Our company isn’t a Tourism Organism nor does it represent any specific destination.    

  • Can I call to book a service?

    Civitatis counts with a booking online platform with an intuitive process for all reservations and modifications exclusively. Please send us an email at booking@civitatis.com if you have questions, our rapidity in answering you will surprise you.

  • Do you have a telephone number to contact you?

    Of course! Our customer service hours of operation are Monday to Friday from 8:00 to 22:00 (CET). The phone numbers are:

    Spain:+34 91 078 05 07
    Brasil:+55 19 4560 2995
    Canadá:+1 (778) 200-2279
    Chile:+56 2 26660752
    Colombia:+57 1 794 0204
    United States:+1 (844) 900-0503
    França:+33 1 70 71 29 31
    Mexico:+52 55 4163 9191
    Peru:+51 1 7052 214
    Portugal:+351 308 805 115
    República Dominicana:+1 (829) 954-7009
    United Kingdom:+44 1983 217771

    The price of the call is the same as that of any landline in the country.

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Local suppliers and affiliates

  • Does Civitatis have an affiliation program? Can I join?

    Of course you can join! Currently there are over 100 blogs and travel websites that have joined our affiliation program with very good results. In this link you’ll find all the necessary information about our affiliation program. If you’re interested, fill out the form and in less than 24 hours we will analyze your petition and register you.

  • How can I access my supplier panel?

    You can access your supplier panel in the following link.

    If you don’t access to the panel, it might be for one of the following reasons:

    1. You’ve forgotten your password.
    2. You haven’t been registered as one of our suppliers yet.

    En both cases, please write us an email at partners@civitatis.com and we will answer you as soon as possible.

  • How can I show my products on Civitatis?

    If you’re a local supplier of activities, excursions, guided tours or transfers and wish Civitatis to include your products, please send us an email at partners@civitatis.com and we will evaluate your petition.

    At Civitatis, we select our local suppliers and partners based on strict criteria based on popularity, quality and best price, since this is what we promise our customers.

  • Can I offer Civitatis’ products in my travel agency?

    We currently don’t collaborate with travel agencies and we only work through our affiliation program with blogs and travel websites. In the future, we hope to create a specific website for travel agencies.

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