Popular Questions

  • The reviews are too positive. Are they genuine?

    All our reviews are written by customers who have booked a transfer on the Civitatis site. After the transfer service, you’ll receive an email in which you can send us your feedback. 

  • Do you have child seats?

    Whether it is obligatory to use child seats in professional vehicles depends on the destination.

    When reserving, in the final step, you can see all the information about the child seat policy in each destination.

  • How long will the chauffeur wait for me?

    Chauffeurs will wait for up to an hour after your flight has landed. If for any reason you take longer to get to the Terminal, we suggest you call the phone number indicated on your confirmation email.

  • Do I need to warn the local supplier if my flight is delayed?

    We recommend that you call the telephone number provided in the reservation to let us know about any issues, although the flights are all monitored for possible delays.

  • How will I identify the chauffeur?

    The driver will be waiting for you in the arrivals hall - just past baggage claim - with a sign with your name or in the pre-established meet point indicated in the confirmation of your reservation.

  • Can I call the chauffeur?

    On the confirmation email you’ll receive, we provide you with the local supplier’s name, email and telephone number just in case you do not locate your chauffeur or if you have any problem.

See all 9 articles

Booking process

See all 9 articles

Prices of our transfer services