Popular Questions

  • The reviews are too positive. Are they genuine?

    All our reviews are written by customers who have booked a transfer on the Civitatis site. After the transfer service, you’ll receive an email in which you can send us your feedback. 

  • Do you have baby car seats?

    In most countries, professional transfer vehicles are not required to carry a child car seat. However, if you need one, please indicate it when you book the transfer service and we will do the utmost to provide you with a car seat. Please indicate the child’s age in the comments field.

    In New York City, baby seats are not compulsory in professional transfer vehicles. Therefore, a baby seat will be charged apart. If you’re interested, please indicate so during the reservation process.

  • How long will the chauffeur wait for me?

    Chauffeurs will wait for up to an hour after your flight has landed. If for any reason you take longer to get to the Terminal, we suggest you call the phone number indicated on your confirmation email.

  • Do I need to warn the local supplier if my flight is delayed?

    We recommend that you call the telephone number provided in the reservation to let us know about any issues, although the flights are all monitored for possible delays.

  • How will I identify the chauffeur?

    The driver will be waiting for you in the arrivals hall - just past baggage claim - with a sign with your name or in the pre-established meet point indicated in the confirmation of your reservation.

  • Can I call the chauffeur?

    On the confirmation email you’ll receive, we provide you with the local supplier’s name, email and telephone number just in case you do not locate your chauffeur or if you have any problem.

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Booking process

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Prices of our transfer services