All our reviews are written by customers who have booked a transfer on the Civitatis site. After the transfer service, you’ll receive an email in which you can send us your feedback. 

In most countries, professional transfer vehicles are not required to carry a child car seat. However, if you need one, please indicate it when you book the transfer service and we will do the utmost to provide you with a car seat. Please indicate the child’s age in the comments field.

In New York City, baby seats are not compulsory in professional transfer vehicles. Therefore, a baby seat will be charged apart. If you’re interested, please indicate so during the reservation process.

Chauffeurs will wait for up to an hour after your flight has landed. If for any reason you take longer to get to the Terminal, we suggest you call the phone number indicated on your confirmation email.

We recommend that you call the telephone number provided in the reservation to let us know about any issues, although the flights are all monitored for possible delays.

The driver will be waiting for you in the arrivals hall - just past baggage claim - with a sign with your name or in the pre-established meet point indicated in the confirmation of your reservation.

On the confirmation email you’ll receive, we provide you with the local supplier’s name, email and telephone number just in case you do not locate your chauffeur or if you have any problem.

Unfortunately, it’s impossible to book a transfer service after the established deadline time.

The booking confirmation email includes a link where you can modify your reservation. Please note that we can only reschedule a transfer service according to the local supplier’s policies and availability.

The payment probably didn’t go through and your transfer service wasn’t booked. Please go back to your bookings and try again. If you’ve seen that the payment has gone through, maybe the email address was incorrect. In this case, please send us an email at booking@civitatis.com and we’ll solve it as soon as possible.

For safety and legal reasons, our local suppliers do not accept more than 8 passengers in this type of vehicle. Sorry for the inconveniences.

This depends on each city. Please check the time in advance you need to book a transfer service on each destination’s website.

In this case, it is necessary to book two or more vehicles.

Our prices are final and you won’t have to pay a supplement if you have luggage with you. This said, your baggage must fit in the vehicle.

Unlike our competitors, our prices are final and include any turnpike charge and tips, except in the United States, where passengers normally tip a chauffeur between 5 and 10 dollars per journey.

Please write your destination, type of transfer, date and time of the transfer to check the price of your transfer service.

The following rates are all per vehicle.