Airport transfer service
Do you have any questions about your booking? Would you like to change it or cancel it? Have you not received your confirmation email?
The reviews are too positive. Are they genuine?
All our reviews are written by customers who have booked a transfer on the Civitatis site. After the transfer service, you’ll receive an email in which you can send us your feedback.
Do you have baby car seats?
In most countries, professional transfer vehicles are not required to carry a child car seat. However, if you need one, please indicate it when you book the transfer service and we will do the utmost to provide you with a car seat. Please indicate the child’s age in the comments field.
In New York City, baby seats are not compulsory in professional transfer vehicles. Therefore, a baby seat will be charged apart. If you’re interested, please indicate so during the reservation process.
How long will the chauffeur wait for me?
Chauffeurs will wait for up to an hour after your flight has landed. If for any reason you take longer to get to the Terminal, we suggest you call the phone number indicated on your confirmation email.
Do I need to warn the local supplier if my flight is delayed?
We recommend that you call the telephone number provided in the reservation to let us know about any issues, although the flights are all monitored for possible delays.
How will I identify the chauffeur?
The chauffeur will be waiting for you in the Arrival Terminal with a sign with your name on it.
Can I call the chauffeur?
On the confirmation email you’ll receive, we provide you with the local supplier’s name, email and telephone number just in case you do not locate your chauffeur or if you have any problem.
Can I book a transfer service after the established deadline time?
Unfortunately, it’s impossible to book a transfer service after the established deadline time.
Can I modify my transfer service reservation?
The booking confirmation email includes a link where you can modify your reservation. Please note that we can only reschedule a transfer service according to the local supplier’s policies and availability.
I think I have paid but I haven’t received a confirmation email
The payment probably didn’t go through and your transfer service wasn’t booked. Please go back to your bookings and try again. If you’ve seen that the payment has gone through, maybe the email address was incorrect. In this case, please send us an email at firstname.lastname@example.org and we’ll solve it as soon as possible.
Can we book an 8-passenger-vehicle if we are 5 adults and 4 small children?
For safety and legal reasons, our local suppliers do not accept more than 8 passengers in this type of vehicle. Sorry for the inconveniences.
How much time in advance should I book the transfer?
This depends on each city. Please check the time in advance you need to book a transfer service on each destination’s website.
We are a very large group and no vehicle has enough seats
In this case, it is necessary to book two or more vehicles.
Should I pay a supplement if I have luggage?
Our prices are final and you won’t have to pay a supplement if you have luggage with you. This said, your baggage must fit in the vehicle.
Are the turnpike charges and chauffeur’s tips included in the final price?
Unlike our competitors, our prices are final and include any turnpike charge and tips, except in the United States, where passengers normally tip a chauffeur between 5 and 10 dollars per journey.
How much does a transfer service cost?
Please write your destination, type of transfer, date and time of the transfer to check the price of your transfer service.
Are the rates per person or per vehicle?
The following rates are all per vehicle.