• Can I buy an activity for another person?

    Of course! Simply enter the person's information on the checkout page instead of your own.

    In the payment section, enter your own billing information so that the transaction is successful.

  • How can I pay?

    Our webpage offers an easy and intuitive reservation service. You can pay securely online using a credit/debit card (Visa, MasterCard) or PayPal.

    You must pay online, as it is impossible to pay your guide directly or once you get to your destination. 

  • Is my payment secure?

    Yes, our online payment system is 100% secure and encrypted to protect it against fraud and unauthorized transactions. We never have access to your credit card or bank details.

    We use Trustwave Trustkeeper, an internationally recognized and secure payment system to process your credit card transactions.

  • I think I have paid but I haven’t received a confirmation email

    The payment probably didn't go through and your activity wasn't booked. Please go back to your bookings and try again. If you've seen that the payment has gone through, maybe the email address was incorrect. In this case, please contact us and we'll solve it as soon as possible.

  • Can I book an activity and pay once I get to the destination?

    Some local organizers require their activities to be paid in advance and others just need a deposit, but it's impossible to book an activity and not pay at least a deposit.

  • After I make a booking, how long will I wait to receive my voucher?

    Most confirmation emails (vouchers) are sent as soon as the payment transaction is made. If you don't receive it, please check your spam or junk folder. If you can't find it, please check the following:

    • Check your bank account or PayPal to see if the payment has been made.
    • Maybe the email address was incorrect. Please contact us and we'll help you solve it as soon as possible.
  • In what currency should I pay the activities I’ve booked?

    You can pay for your activities either in US Dollars, Sterling Pounds or Euros. In the top right-hand corner of the page you can choose the currency you want.

  • Can I reschedule my booking?

    If you would like to reschedule your booking, please access your reservation in the following link. Please note that we can only reschedule an activity according to the tour or activity organizer's policies and availability.

  • Can I purchase other activities directly from the tour guide?

    We use a safe and internationally recognized payment system. To maintain this level of security, don't pay the tour guides directly. You can book most of our activities with very short notice, including from your smartphone.

  • Can I change aspects of my reservation after booking?

    The booking confirmation email includes a link where you can modify your reservation. Please note that we can only reschedule an activity according to the tour or activity organizer's policies and availability.

  • What forms of payment do you accept?

    You can pay securely using PayPal or a debit or credit card.

  • When I paid with PayPal, they charged me 1 euro/dollar more. Why?

    A 1 euro (dollar) transaction was made to check the validity of your PayPal. It is then refunded immediately.

  • Can I book activities locally or on-site?

    We currently have two tourist offices in the center of Madrid (Calle Montera, 32 and Calle Coloreros, 2). In our offices, you can book any activity in any of our destinations. You may pay in cash or by card.

    We don't have offices in any other destination, so all the other bookings must be made on our Civitatis site.