Is it possible to pay in instalments?
Currently only clients from Argentina, Mexico, Brazil, Colombia, Chile and Peru can pay in instalments, when paying in Argentinian Pesos (ARS), Mexican Pesos (MXN), Brazilian Reales (R$), Colombian Pesos (COP), Chilean Pesos ($) or Peruvian Soles (S/.)
Where is the exact meeting point for my activity?
The meeting point of each activity is detailed on the activity page of our website and in the confirmation email you receive once you have booked. If you wish for more information or cannot find the meeting point on the map, please contact the local organizer once you get to the destination. The phone number is in the confirmation email you receive.
We’re going to visit other cities, where else do you have tours?
Check out all our travel guides on civitatis.com. We offer guided tours, day trips and transfers in most of these destinations, especially in Europe.
Do you have other tours or activities apart from the ones disclosed in each destination?
For some destinations, we also offer private tours that are not necessarily on our web. In any case, you can check out all our activities on Civitatis.com
Do I need to print my voucher or receipt?
Some activities require a printed voucher, others can be downloaded on your smartphone, and others don't require any type of voucher. The specifications of what you need to bring on the day of the activity is located on the activity page of our website.
Do the excursions with vehicle always include baby car seats?
Baby car seats are available in the destinations where it is legally required (in 90% of our destinations). When you book the activity, please don't forget to mention how old your child is in the comments section.
Do we visit each landmark included in the itinerary?
In the description part of the activity, we normally mention if you visit a monument or if you just admire it from outside. If it is not specified, it usually means that you'll only visit the outside of the building.
I need to print my voucher, but I can’t. What should I do?
In this case, we suggest you contact our local supplier directly and tell them that you couldn’t print your voucher. The contact details are on your booking confirmation email.
I don’t know if I’ll get to the tour on time. Will they wait for me if I’m late?
Regular tours always leave on time and it is impossible to modify their starting time. Regarding private tours, please contact us if you would like to modify their starting hour before you book the tour.