The reviews are too positive. Are they genuine?
All our reviews are written by customers who have booked a transfer on the Civitatis site. After the transfer service, you’ll receive an email in which you can send us your feedback.
Do you have baby car seats?
In most countries, professional transfer vehicles are not required to carry a child car seat. However, if you need one, please indicate it when you book the transfer service and we will do the utmost to provide you with a car seat. Please indicate the child’s age in the comments field.
In New York City, baby seats are not compulsory in professional transfer vehicles. Therefore, a baby seat will be charged apart. If you’re interested, please indicate so during the reservation process.
How long will the chauffeur wait for me?
Chauffeurs will wait for up to an hour after your flight has landed. If for any reason you take longer to get to the Terminal, we suggest you call the phone number indicated on your confirmation email.
Do I need to warn the local supplier if my flight is delayed?
We recommend that you call the telephone number provided in the reservation to let us know about any issues, although the flights are all monitored for possible delays.
How will I identify the chauffeur?
The driver will be waiting for you in the arrivals hall - just past baggage claim - with a sign with your name or in the pre-established meet point indicated in the confirmation of your reservation.
Can I call the chauffeur?
On the confirmation email you’ll receive, we provide you with the local supplier’s name, email and telephone number just in case you do not locate your chauffeur or if you have any problem.
Can we book a transfer service with several stops?
If you're staying in different hotels, or you have to make an additional stop, please take into account that this will involve a supplement which varies depending on the city. One the reservation is made, our local provider will tell you how much you should pay upon arrival.
Can I share the vehicle with other people?
No, our transfer services are private to provide a personalized service and to insure the maximum quality.
How many people fit in a vehicle?
The number of seats indicated is the maximum of people authorized to ride in the vehicle, apart from the chauffeur. Each child counts for one seat, no matter their age.