• The reviews are too positive. Are they genuine?

    All our reviews are written by customers who have booked a transfer on the Civitatis site. After the transfer service, you’ll receive an email in which you can send us your feedback. 

  • Do you have baby car seats?

    In most countries, professional transfer vehicles are not required to carry a child car seat. However, if you need one, please indicate it when you book the transfer service and we will do the utmost to provide you with a car seat. Please indicate the child’s age in the comments field.

    In New York City, baby seats are not compulsory in professional transfer vehicles. Therefore, a baby seat will be charged apart. If you’re interested, please indicate so during the reservation process.

  • How long will the chauffeur wait for me?

    Chauffeurs will wait for up to an hour after your flight has landed. If for any reason you take longer to get to the Terminal, we suggest you call the phone number indicated on your confirmation email.

  • Do I need to warn the local supplier if my flight is delayed?

    It is not necessary. The local supplier monitors all the flights and will know when your plane lands.

  • How will I identify the chauffeur?

    The chauffeur will be waiting for you in the Arrival Terminal with a sign with your name on it.

  • Can I call the chauffeur?

    On the confirmation email you’ll receive, we provide you with the local supplier’s name, email and telephone number just in case you do not locate your chauffeur or if you have any problem.

  • Can we book a transfer service with several stops?

    The chauffeur can make several stops during an airport transfer service, for example if you and the rest of the passengers are staying in different hotels or you must stop to collect the keys for your holiday apartment. However, depending on the city, the local supplier will charge you a surcharge of 5€ - 10€.

  • Can I share the vehicle with other people?

    No, our transfer services are private to provide a personalized service and to insure the maximum quality.

  • How many people fit in a vehicle?

    The number of seats indicated is the maximum of people authorized to ride in the vehicle, apart from the chauffeur. Each child counts for one seat, no matter their age.