• Thanks for contacting us. Check out our FAQs here.

    Thanks for contacting us. Please check out our frequently asked questions here.

  • What is Civitatis?

    Civitatis is a leading company for booking activities, tours and attractions around the world. We work in over 100 destinations and offer more than 1,000 different activities. In 2016, 500,000 customers traveled with us! Moreover, we also offer a transfer services to the main airports.

    Our strong suit is that we hand pick the best service suppliers around the world. Working with Civitiatis is not easy! As would be expected, we offer 24-hour customer service, and we help customers from the initial planning until the end of their trip.

    In addition to Civitatis.com, our flagship, we also have very popular world travel guides in English. Some examples are londoncitybreak.com, introducingparis.com and rome.net.

  • Can you help me plan a trip?

    Our company is specialized in providing independent activities and tours. We receive hundreds of emails a day and it is impossible for us to send you a fixed itinerary depending on your needs or give you specific advice.

  • Can you send me a brochure?

    Unfortunately, we don’t have a brochure or written information to send you. Our company isn’t a Tourism Organism nor does it represent any specific destination.    

  • Can I call to book a service?

    Civitatis counts with a booking online platform with an intuitive process for all reservations and modifications exclusively. Please send us an email at booking@civitatis.com if you have questions, our rapidity in answering you will surprise you.

  • Do you have a telephone number to contact you?

    Of course! Our customer service hours of operation are Monday to Friday from 8:00 to 22:00 (CET). The phone numbers are:
    Spain: +34 518 900 112
    Mexico: +52 55 4163 9191
    U.S.: +1 (844) 900-0503
    Peru: +51 1 7052 214

  • Is my personal information protected?

    Certainly! You don’t need to worry, we are extremely careful with our customers’ personal information. Our privacy policy is available on the following link.

  • Website Terms of Use

    You can read the Website Terms of Use here for Civitatis.com and Civitatis’ websites.

  • Do you have a tourism office?

    We have two tourism offices in the center of Madrid (Calle Montera 32 and Calle Coloreros 2) from which you can book activities in any of our destinations. We accept credit/debit payment or in cash.

  • Work with us

    Our company is constantly growing and we’re always interested in new talent.

    Please check out our job vacancies on this link.

  • Do you have a tourism office in all destinations?

    We currently have two Civitatis Tours & Tickets offices in Madrid (Calle Montera 32 and Calle Coloreros 2). In no other destination do we have a tourism office. If you wish to book an activity or transfer service, please do so on our online platform. If you have a query, please send us an email at booking@civitatis.com and we will answer you as soon as possible.