• Do you have any other contact channels?

    Of course! Our instant messaging channels are active from Monday to Sunday, from 10 am to 10 pm (CET). These channels are:

    Facebook Messenger
    Whatsapp (messages only)

  • Thanks for contacting us. Check out our FAQs here.

    Thanks for contacting us. Please check out our frequently asked questions here.

  • What is Civitatis?

    Civitatis is the leading distribution company of Spanish-speaking activities, excursions and guided tours in the world. With over 30.000 activities in 900 destinations, Civitatis was established by Alberto Gutiérrez, a young entrepreneur who combined his traveling experiences and his passion for internet into a model of success. Passionate, ambitious and extremely focused on providing the company’s customers with the best experiences, Civitatis has grown rapidly since it was founded in 2008. Last year, in 2019, it had over 2,500.000 satisfied customers.

    Our strong suit is that we hand pick the best service suppliers around the world. Working with Civitiatis is not easy! As would be expected, we offer 24-hour customer service, and we help customers from the initial planning until the end of their trip.

    In addition to Civitatis.com, our flagship, we also have very popular world travel guides in English. Some examples are londoncitybreak.com, introducingparis.com and rome.net.

  • Can you help me plan a trip?

    Our company is specialized in providing independent activities and tours. We receive hundreds of emails a day and it is impossible for us to send you a fixed itinerary depending on your needs or give you specific advice.

  • Can you send me a brochure?

    Unfortunately, we don’t have a brochure or written information to send you. Our company isn’t a Tourism Organism nor does it represent any specific destination.    

  • Can I call to book a service?

    Civitatis counts with a booking online platform with an intuitive process for all reservations and modifications exclusively. Please send us an email at booking@civitatis.com if you have questions, our rapidity in answering you will surprise you.

  • Do you have a telephone number to contact you?

    Of course! Our customer service hours of operation are Monday to Friday from 10:00 to 20:00 (CET). The phone numbers are:

    Spain:+34 91 078 05 07
    Brasil:+55 19 4560 2995
    Canadá:+1 (778) 200-2279
    Chile:+56 2 26660752
    Colombia:+57 1 794 0204
    United States:+1 (844) 900-0503
    França:+33 1 70 71 29 31
    Mexico:+52 55 4163 9191
    Peru:+51 1 7052 214
    Portugal:+351 308 805 115
    República Dominicana:+1 (829) 954-7009
    United Kingdom:+44 1983 217771

    The price of the call is the same as that of any landline in the country.

  • Is my personal information protected?

    Certainly! You don’t need to worry, we are extremely careful with our customers’ personal information. Our privacy policy is available on the following link.

  • Website Terms of Use

    You can read the Website Terms of Use here for Civitatis.com and Civitatis’ websites.

  • Do you have a tourism office?

    We have two tourism offices in the center of Madrid (Calle Montera 32 and Calle Coloreros 2) from which you can book activities in any of our destinations. We accept credit/debit payment or in cash.

  • Work with us

    Our company is constantly growing and we’re always interested in new talent.

    Please check out our job vacancies on this link.

  • Do you have a tourism office in all destinations?

    We currently have two Civitatis Tours & Tickets offices in Madrid (Calle Montera 32 and Calle Coloreros 2). In no other destination do we have a tourism office. If you wish to book an activity or transfer service, please do so on our online platform. If you have a query, please send us an email at booking@civitatis.com and we will answer you as soon as possible.