Can I book a transfer service after the established deadline time?
Unfortunately, it’s impossible to book a transfer service after the established deadline time.
Can I modify my transfer service reservation?
The booking confirmation email includes a link where you can modify your reservation. Please note that we can only reschedule a transfer service according to the local supplier’s policies and availability.
I think I have paid but I haven’t received a confirmation email
The payment probably didn’t go through and your transfer service wasn’t booked. Please go back to your bookings and try again. If you’ve seen that the payment has gone through, maybe the email address was incorrect. In this case, please send us an email at firstname.lastname@example.org and we’ll solve it as soon as possible.
Can we book an 8-passenger-vehicle if we are 5 adults and 4 small children?
For safety and legal reasons, our local suppliers do not accept more than 8 passengers in this type of vehicle. Sorry for the inconveniences.
How much time in advance should I book the transfer?
This depends on each city. Please check the time in advance you need to book a transfer service on each destination’s website.
We are a very large group and no vehicle has enough seats
In this case, it is necessary to book two or more vehicles.
What pick-up time do I have to indicate?
If you want to book an airport transfer, you must indicate the time the flight lands at the airport. If you wish to reserve a transfer service from your hotel to the airport, you MUST indicate the hour in which you wish us to come and pick you up, NOT the flight departure time.
Where do I find my flight number?
You will find the flight number either on the confirmation email you were sent by the airline company or on the flight ticket. The flight number usually has 2 letters and 4 numbers, for example, IB3506.
We arrive in different flights. Is it possible to hire one only transfer service?
It is not possible to book one transfer service if you arrive in different flights, as the chauffeur would have to wait more time in the airport if one of the flights is delayed.