• The reviews are too positive. Are they genuine?

    All our reviews are written by our customers who have booked an activity on our Civitatis site. Once the activity comes to an end, you’ll receive an email in which you can send us your feedback, which we hope will have been fantastic!

  • Why don’t I see my review published?

    Once we receive your review, we’ll check it and publish it as soon as possible.

    If you need to contact us for another reason, please send us an email and we’ll be delighted to help you.

    Civitatis reserves the right to remove a review for the following motives exclusively:

    • If it contains obscene or discriminatory language.
    • If it includes ads or links to other websites.
    • If it doesn’t refer to the activity that the customer booked.
    • The customer has made a mistake or wishes to edit or remove their review.
  • How can I give feedback about my experience?

    Our raison d’être is your satisfaction. You’ll receive an email with a form you can fill out at the end of every activity. Help us improve!