• Can I cancel my booking?

    Each local organizer has a different cancellation policy, which is shown on the tour or activity page of our website. If you cancel your activity after the deadline and it is due to a serious cause or beyond your control, please contact us and we’ll try and find a solution.

  • What is the cancellation policy?

    We always try and maximize the free cancellation period. Nevertheless, each activity and destination is different, so please check each activity’s cancellation policy, shown on the tour or activity page of our website.

    If you cancel an activity within the “free cancellation period”, you’ll be refunded in the same way you paid. Since it is an automatic operation, it cannot be modified for security reasons.

  • What happens if it rains or there is bad weather?

    All activities will take place throughout the year even if it rains. If the weather conditions are extreme (for example a snow storm) and the organizer cancels the tour, you’ll either be refunded immediately or be able to do the activity on another day.

  • Can I change the refund payment method if the activity is cancelled?

    If the activity is cancelled or if you cancel it, you’ll be refunded by crediting the same payment method used to book the activity. This operation is automatic and cannot be modified for security reasons.